Getting Logs from Yeastar Products
If the SIP registration drops, get the PCAP, if the device reboots, get the system log. Yeastar official articles and attach the correct file to the support ticket.
In case of complaints such as "no recording, one-way voice, fax not receiving" on Yeastar IP switchboard or VoIP gateway, instead of guessing, it is necessary to collect the log requested by the manufacturer. Log is the current signal and software trace of the device. The wrong type of file (e.g. screenshot) will prolong diagnosis.
Related productstelephone switchboardandYeastarare on display. Analog cards:S2 FXS, SO FXS/FXO.
Which log, which problem?
PCAP (packet capture) is the recording of SIP and RTP packets on the network. It is the first choice for non-recording, misdirection and one-way audio. Used for system log, restart, license and disk errors. Linkus audio debugging is for mobile/desktop client speech quality. Analog/GSM port signal is requested in case of FXO-FXS or cellular leg problems.
How to get PCAP:Yeastar — Getting PCAP right (video). Linkus audio track:Linkus audio debug.
Yealink phone logs
If the problem is in the end device (IP phone), the switchboard PCAP may not be sufficient. Yealink official diagnostics:Yealink device diagnostics.
Open the recording window to cover the minute the problem occurred; It does not diagnose an empty PCAP. RTP is the transfer protocol of voice packets; In one-way audio, most of the time NAT or codec mismatch appears on the RTP side. FXS is analog extension, FXO is analog trunk; SIP PCAP may not be sufficient on the analog leg, the manufacturer's port print is required. Don't paste the same two links for ten different topics into the support ticket at once; Each type of problem requires a separate file. This post only redirects to verified official articles, no fake support URLs. For switchboard body and card selection, seeS20anddealershippages. Keep the original extension when compressing the file; renamed .txt logs will not open in the manufacturer tool.
Add to support ticket
The file is forwarded to Nolto technical supportwith the software version, time stamp and the note “between which numbers is the problem, how often”. Power should not be interrupted during the update.