Integration Solutions

Integration solutions aim to enable click-to-call, opening a customer card on an incoming call (screen pop), and writing the call record to the business application by allowing the telephone switchboard to talk to CRM, ERP or special software. CTI (computer telephony integration) is triggered from the desktop or web client. Project scope starts with API version, authentication, and testbed access.

Infrastructure is built onIP switchboard, cloud switchboardorcall centerplatform. API and webhook support varies by model; IVR data querycan be combined with IVR solutions. For successful integration, the test environment, sample customer record and real call scenario are verified together.

Frequent integration scenarios

• One-click call in CRM
• Record matching on incoming call
• Writing call duration and result to ticket
• Wallboard and report export

Project execution

First, the switchboard version and API documentation are verified; An end-to-end search is performed in the test environment.Technical supportprovides guidance;is the dealershipis the commercial channel. Product list:product showcase. After integration, user training and support line number should be shared.

Security

API key and IP restriction are managed from the manufacturer panel; Recording files are stored in accordance with KVKK policy. Pre-go-live load testing and error log monitoring are recommended.